our frequently asked questions

We are committed to always strive for speedy order processing - typically within one to two business days of your Pickleball gear order. Of course, delivery timelines may vary depending on the carrier and delays due to external factors beyond our control. Check out our shipping policy page for more information.

For paddle orders placed through our website, Astriapickleball.com, we offer a 30-day hassle-free return or exchange policy.*

At any time within 30 days of when you receive your paddle, you may submit a claim through our RETURNS PAGE for a return authorization.

*Some exclusions may apply. Please check the product details.

Of course, paddles that show signs of abuse cannot be returned or exchanged. At Astria, we insist upon good sportsmanship.

For any queries about our products, you can get in touch with our Customer Support team via email. Alternatively, you can also message us directly through Shopify Chat.

You can reach us at: info@astriapickleball.com

Maintaining your Pickleball paddle is easy with the right care.

It is important to keep your paddle clean at all times. You can do this with a lint-free cloth and glass cleaner.

Keep your paddle away from extreme temperatures as it can affect its performance when left in a hot or cold car for too long.

Lastly, investing in a cover is a great way to ensure that your paddle lasts longer. We are working on an Astria Paddle Cover design. Check back with us for new merchandise soon.

The lifespan of your Astria Pickleball paddles will depend on how well you take care of them. Usually, paddles have a life span of 6 months to 1 year. For optimal performance, replacing your paddle at least once a year is recommended.